REFUND AND RETURN POLICY

01 | Check Before Acceptance

If the outer package seal is broken, opened, or tampered with, please do not accept the parcel.

02 | Unboxing Video

A continuous, unedited unboxing video is required for any damage, defect, missing, or incorrect product claim.

03 | 5-Day Returns

Eligible return requests must be raised within 5 days of delivery.

04 | Original Condition

Returns must be unused and accompanied by the original packaging, tags, and accessories.

05 | Product Condition

Jewellery that has been worn, damaged, altered, scratched, or tampered with after delivery may not qualify for return.

Exclusions: Due to hygiene, nosepins, pierced jewellery, and personalised or final‑sale items are non‑returnable.

06 | Custom Orders

Personalised or customised pieces are non-returnable, except where applicable for damage or manufacturing defects.

07 | Quality Check

All returns are subject to inspection before approval.

08 | Refunds

After QC approval, we’ll issue either (a) a replacement, or (b) credit COUPON valid 12 months.

Please retain your original packaging and unboxing video until your order is successfully verified.